How Miscommunication and Poor Leadership Lead to Employee Disengagement
Introduction
One of the biggest obstacles to employee engagement is poor communication and ineffective leadership. These issues can quickly lead to disengagement, quiet quitting, and even turnover, creating a negative workplace environment that can be difficult to reverse. The good news is that these problems are preventable with the right leadership practices in place.
In this post, we’ll explore how miscommunication and poor leadership lead to disengagement, share examples from real-world experiences, and provide actionable strategies for creating a more engaged and motivated team.
A striking statistic that highlights the issue of poor leadership and employee disengagement comes from recent studies showing that 50% of the U.S. workforce is "quiet quitting," primarily due to poor communication and leadership issues.
These employees are disengaged, doing only the minimum required to keep their jobs, which is often a direct response to feeling undervalued or unsupported by their managers. Additionally, 57% of employees in a survey admitted they had left a job specifically because of their boss, further underscoring the critical role leadership plays in employee retention and engagement.
These findings emphasize the importance of effective leadership and clear communication to avoid disengagement and quiet quitting(Leaders.com) (Zenger Folkman) (SHRM).
The Hidden Costs of Miscommunication
Miscommunication is a silent killer in many organizations. Whether it’s a poorly relayed message or an assumption gone unchecked, it can cause confusion and frustration among employees. In one company I’ve worked with, a well-meaning initiative turned into a stressful experience for everyone involved due to a simple misunderstanding.
The leadership team was excited about an upcoming event meant to inspire and engage team members. The event had been discussed at length, but somewhere along the line, critical details were lost in translation. A few key stakeholders misunderstood the purpose of the event and assumed it was something entirely different, leading to internal backlash and conflict. What was supposed to be a positive, morale-boosting activity instead created tension and anxiety within the team.
This scenario, while frustrating, is not uncommon. When there isn’t clear, open communication between leaders and employees, misunderstandings can occur.
These miscommunications not only derail projects but also impact employee morale and trust. Employees begin to feel undervalued or excluded from important conversations, leading them to disengage from their work.
Leadership Missteps: A Common Culprit Behind Disengagement
Poor leadership often goes hand-in-hand with miscommunication. When leaders don’t offer clear guidance or fail to provide necessary support, employees are left feeling lost and unmotivated. I’ve seen this firsthand at another company where the leadership team struggled to effectively communicate their expectations and provide adequate training for new hires.
A young professional, eager to grow in their role, started working at this company full of hope and enthusiasm. However, from day one, they were left to figure things out on their own. Despite asking for guidance, leadership remained unavailable and disengaged.
Without the proper tools or clear direction, the employee quickly became overwhelmed and began to experience anxiety about their work performance. Over time, their enthusiasm diminished, and they found themselves doing the bare minimum—quietly quitting in place.
The unfortunate reality is that poor leadership, even when unintentional, often leads to disengagement. Employees want to feel supported and valued by their leaders. When they don’t, they begin to withdraw, mentally checking out from their jobs.
Eventually, this leads to turnover as employees look for companies where they feel appreciated and properly guided.
How Poor Leadership and Miscommunication Result in Quiet Quitting
“Quiet quitting” is a term that has recently gained traction in the workplace. It refers to employees who are still physically present but are no longer engaged or motivated to go above and beyond in their roles. Quiet quitting is rarely about laziness—it’s usually a response to unresolved frustrations, lack of recognition, or a toxic work environment.
Take the example of the young professional mentioned earlier. They began their role full of energy and ambition, but due to unclear expectations, lack of training, and a disengaged leadership team, they became discouraged.
Without the necessary support, their passion waned, and they started doing just enough to get by. Eventually, they left the company, but the disengagement started long before their departure.
Quiet quitting is a serious issue for organizations because it often goes unnoticed until it’s too late. When employees are disengaged, productivity drops, and workplace morale suffers. It’s essential for leaders to recognize the early signs of disengagement and take proactive steps to address it.
How Miscommunication and Poor Leadership Lead to Mental Health Struggles
It’s important to understand how workplace dynamics, particularly miscommunication and poor leadership, can negatively impact mental health. When employees face unclear expectations, lack of support, or feel misunderstood, the emotional strain can build quickly. This stress doesn’t just affect productivity; it also leads to deeper mental health issues like anxiety, burnout, and even depression.
I’ve experienced this firsthand. In both scenarios shared earlier, the resulting confusion, tension, and lack of trust from leadership took a toll on my mental well-being. When your ideas are dismissed or when you feel unsupported by those above you, it creates a constant feeling of unease and stress. Over time, this pressure can erode one’s mental health, making it difficult to maintain a positive attitude or stay engaged with work.
A toxic work environment, driven by poor communication and ineffective leadership, can trigger mental health decline for several reasons:
Constant Stress and Anxiety: When there’s a breakdown in communication, employees often feel like they’re left in the dark, not knowing what is expected of them. This leads to chronic stress as they worry about meeting unclear goals or facing unforeseen consequences. Studies have shown that persistent stress in the workplace can lead to anxiety disorders, which can severely impact one's overall well-being. (Leaders.com).
Feeling Undervalued and Isolated: Poor leadership often makes employees feel unappreciated or ignored. When you’re not receiving the necessary support, or worse, are reprimanded for misunderstandings, it can lead to feelings of worthlessness. Over time, this isolation can compound into depressive symptoms as employees lose their sense of purpose within the organization. (SHRM) (Zenger Folkman).
Burnout: Prolonged stress and feelings of disengagement from the workplace inevitably lead to burnout. This is particularly common in environments where employees feel unsupported or unclear about their roles. Burnout doesn’t just affect job performance; it spills over into personal life, affecting sleep patterns, relationships, and physical health. Employees who experience burnout are often emotionally drained and lack the motivation to even perform basic tasks. (Ivey Business Journal).
In my own journey, dealing with poor communication and mismanagement contributed to moments where I felt overwhelmed and anxious about my role. These experiences serve as a reminder that mental health isn’t just a personal issue—it’s shaped by our work environments and the leadership we interact with daily.
Supporting Employee Mental Health
It’s essential for leaders to recognize the importance of mental well-being in the workplace. Here are a few ways to foster an environment that supports employee mental health:
Open Communication: Ensure that employees always feel they can voice their concerns or ask questions without fear of reprisal. Leaders should regularly check in on their team members, not just for work updates but also for their overall well-being.
Mental Health Resources: Provide access to mental health services, such as counseling or wellness programs. Encourage the use of these resources without stigma, and incorporate them into the company’s wellness initiatives.
Encourage Work-Life Balance: Promote a culture where employees can set boundaries and disconnect from work outside of office hours. Supporting work-life balance helps reduce the likelihood of burnout.
By creating a culture that prioritizes mental health and clear communication, companies can prevent the disengagement that stems from miscommunication and poor leadership. A mentally healthy team is a more engaged, productive, and loyal workforce.
How to Improve Leadership and Boost Engagement
Improving leadership practices and fostering clear communication can make all the difference in keeping employees engaged and motivated. Here are some strategies leaders can implement to create a more engaged workforce:
Establish Clear Communication Channels
One of the simplest ways to avoid miscommunication is by establishing clear channels for regular dialogue. Leaders should prioritize transparency, ensuring that employees have a clear understanding of expectations, upcoming projects, and the overall company vision. Regular check-ins and open-door policies can also encourage employees to ask questions and share feedback without hesitation.
Provide Adequate Training and Support
One of the major reasons for disengagement is a lack of proper training. Employees need to feel equipped to succeed in their roles, and this starts with comprehensive onboarding and continuous learning opportunities. Leadership should ensure that employees have access to the resources and support they need to perform their jobs effectively.
Recognize and Reward Effort
Recognition plays a crucial role in keeping employees motivated. Whether through formal reward systems or informal gestures, acknowledging an employee’s hard work can have a significant impact on their engagement. Leaders should regularly show appreciation for their team’s efforts and celebrate successes, no matter how small.
Foster a Collaborative Environment
A collaborative culture helps employees feel connected to their team and the company’s overall mission. Encouraging teamwork and cross-departmental collaboration not only improves engagement but also fosters innovation. When employees feel like they are part of something bigger, they are more likely to stay engaged and motivated.
Lead by Example
Finally, one of the most effective ways to improve employee engagement is for leaders to model the behavior they want to see in their teams. When leaders are engaged, communicative, and supportive, it sets the tone for the entire organization. Employees look to their leaders for guidance, and when they see positive leadership traits in action, they are more likely to adopt them themselves.
Final Thoughts: Building a Culture of Engagement
Miscommunication and poor leadership can quickly lead to employee disengagement, causing long-term damage to a company’s culture and productivity. However, by taking proactive steps to improve communication, offer support, and lead by example, leaders can foster an environment where employees feel valued and engaged.
If your organization struggles with disengaged employees, consider evaluating your leadership and communication practices. By making small adjustments and investing in the development of your leaders, you can create a workplace where employees are excited to contribute, stay motivated, and grow alongside the company. Remember, engaged employees are the cornerstone of any successful business, and it starts at the top.
About the Author: Kathie Owen is a seasoned Corporate Wellness Professional with over a decade of experience driving wellness initiatives since 2012.
With a rich background as a certified fitness trainer and life coach since 2002, Kathie combines her practical expertise in health and wellness with a deep understanding of psychological principles, thanks to her degree in Psychology.
Her holistic approach to corporate wellness not only fosters a culture of health and engagement among employees but also supports organizations in achieving their most ambitious wellness goals.
Kathie's Coaching and Consulting reflects her passion for empowering HR directors and aspiring corporate wellness leaders to create thriving workplace environments through strategic wellness programs and employee engagement.
Are you curious about working with Kathie? Book a quick 15 minute call to see if we are a fit here!
Kathie Owen, Corporate Wellness Consultant since 2012 (Our Story)